We are sorry to hear that. We are always working to improve the technology we use to grab a gift’s information, but sometimes there is a glitch. You can try again, or manually add the correct information to an item. Always feel free to contact us at support@gifthero.com or send a message to us directly on the site by clicking the message bubble in the lower right-hand corner and provide as much information as possible when communicating the issue you experienced. This will help us improve!

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